The process of automating business operations with the help of robots to reduce human intervention is said to be Robotic Process Automation(RPA)..
Combining RPA with AI and ML
For some, this latest trend in automation is unremarkable, just another step forward in the digitization of business processes. RPA's revenues may be growing fast, but are tiny compared to other software sectors. They see RPA as relatively unexciting, a blunt instrument for automating simple office tasks. But the technology is increasingly using artificial intelligence and machine learning to carry out complex, multi-level processes.
Advantages of using RPA:
RPA not only reduces operation cost, it also replaces the repetitive work done by humans thereby improving productivity.
Efficiency and burnt out
Robots never get weary or burnt out due to repetitive tasks. The only issue encountered may be of maintenance. So compared to remuneration for every month which is a continuous investment, McKinsey and Company estimate that additional labor productivity of RPA will soon equal the output of 110 to 140 million workers.
Robotics and other information systems help to build better data base facilitating to make informed decisions. Moreover the data provided is accurate, reliable and error free. Robotic Process Automation (RPA) software carries out mundane office tasks such as processing invoices and answering email enquiries. RPA software plugs directly into a computer monitor and replicates the work of a human employee, but with far greater accuracy and speed and for a third of the price.
Better customer satisfaction
More speed and accuracy leads to better customer satisfaction. Companies can serve their business better by automating low value tasks. By freeing the employees from rote jobs, we help them conserve energy, focus and certainly improve their satisfaction.
RPA as a change maker
By 2020, automation and artificial intelligence will reduce employee requirements in business shared-service centers by 65 percent, according to Gartner, which says the RPA market will top $1 billion by 2020. By that time, 40 percent of large enterprises will have adopted an RPA software tool, up from less than 10 percent today.
Five Splash provides RPA enabled services that helps our partners to scale up their business. RPA promises a bring future for the both for the users as well as the service providers.
Benady D,2019, Robotic Process Automation: the next big trend in enterprise digitalisation?,IDG Connect,11september2019<www.idgconnect.com/analysis-review/1502790/robotic-process-automation-trend-enterprise-digitalisation>
Boulton clint,2018, What is RPA? A revolution in business process automation,11september2019<www.cio.com/article/3236451/what-is-rpa-robotic-process-automation-explained.html>