Our core strength

We are partners in your business operations, as BOP and not BPO, leading to social impact.

WHAT WE DO

We provide solutions and services to our clients across various industry verticals. With our experience in Banking, Insurance, Edtech, Fintech, Retail, e-commerce, automobile, consumer electronics, FMCG, utilities, logistics, we have enabled many clients to build efficiencies in their business processes. We continue to do so.

We have in-house technology team that enables us to deliver technology enabled solutions and services. Also, with many strong partnerships with widely accepted platforms like Zendesk, Elision, Ameyo, Kofax, we are bundling gamut of solutions/services under one roof. You just have to deal with us, and avoid hassles of tech challenges, integration issues, etc. We CATER to you.

Our 24*7 support availability and operational capabilities, with multi-site operations, offers you an unparalleled benefit of implicit Business Continuity Plan. We trigger BCP as soon as the business operations size grow beyond 40-50 people.

Automation is becoming a key practice to build efficiencies. Thus, the need to upskill people. We have been working with our clients to automate business processes that are mundane in nature. We have delivered interactive voice based humanoid solution to our clients, to work on tasks that are same and repetitive in nature. Digital transformation and Robotic Process Automation implementations are few of the key things we focus on currently, wrt solutions to our clients in US and Europe.

Artificial intelligence, machine learning and natural language processing are becoming inevitable in today’s technology driven environment. Thus, we have adopted swiftly to the change. And, we work with our clients to enable their AI/ML implementations to work more efficiently. Our tasks might include data annotation, product/object attribution, etc.

OUR SOLUTIONS

We offer contact center solutions enabled with omni-channel architecture and cx solution based customer engagement.

Digital transformation solutions

We provide document imaging, workflow processing and automation solutions which helps you decrease your human resource and IT burden. Under document imaging we cater to services like back file conversion, creating digital records repository and day forward scanning. As part of workflow automation we help you enhance your control, visibility and tracking.

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Document Management

We use as well as build best-in-class document management system, to serve end-to-end document management needs your business might have. Through our services we ensure better time and cost efficiency, with the inbuilt feature to access documents anytime anywhere.

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Virtual accounting solution

We act as your virtual accountant, integrating you with your CA office's accounting system. Our team of virtual accountants takes care of your day to day accounts. Our solution will give you handy insight with respect to financial budgeting, estimations, cost-benefit analysis, staff overhead costs and tax obligations.

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Bespoke business solutions

Whether it is accounts, finance, supplier management, partner management, customer experience or back office management, we have it all covered. We have solutions mapped for various industries including retail, e-commerce, promotions management, utilities, automobile, logistics, etc.

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WHAT MAKES US DIFFERENT

We strive to deliver a good blend of human and machine intelligence.

Client's trust is the core of our business strategy. With a strong and experienced leadership and their expertise in various domains and industries, we sail the journey of transformation and experience with our client. Our mentor and advisory board comes with 30+ years of experience each in BPO/Banking industry, ranging from Operations to Risk compliance to Solutions and customer experience. The team has done enough transitions to handle many more.

We make community impact through our impact sourcing model, also being a member of Global Impact Sourcing Coalition. For every job we do for you, there is a life impacted positively. As a responsible business, we have committed to create 750 jobs for the local youths, empowering them financially, by end of 2020. We accept community development as a shared responsibility. We ensure this by giving special preference to unemployed youths, specially abled and underprivileged women.

Despite being an impact sourcing model, our key delivery arbitrage remains Quality; whereby we not only handle business processes for our clients, but focus on business process excellence, adding value to our client's business. Our training, quality and risk compliance team ensures that we understand the client's business effectively, and work with them to make the delivery at par and continually increasing quality.

We are not just a services company, we in fact have solutions to cater to all your business process needs. Be it technology like contact centre solutions, ticketing systems, chat platforms, field support, contact center or back office needs. You name it and we will have it. Leverage from our best-in-class services to achieve your strategic business objectives by focusing on your core business. We provide an intelligent mix of people, processes and technology that aims to maximise revenue, reduce costs and drive growth through innovation.

We prefer being Business Operations Partner rather than a traditional BPO, whereby we strive to adopt a flexible attitude enabling our clients to meet their business objectives. We as a team, believe in collaborating and co-creating. We are open to experiments, trials and also open to refund your money, if our approach doesn’t work well with you. We have never experienced this. This improves the mutual trust with our partners and is in line with sustainable development prospects.

Call us today for free consultation and pilot trials.