A wonderful serenity

Has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence.

Contact center support

Every business, be it B2B or B2C, needs to communicate with their customers, partners and other stakeholders wrt business transactions. We, at Five Splash, enable our clients to stay focused on their core, by offering omni-channel contact centre support solutions and services. With years of experience into providing customer service support, we have worked closely with our clients across Industry verticals to build sustainable and efficient business processes. Thus, meeting the growing needs and demands of all our clients. With focus on building efficiencies and eliminating waste within the processes, we offer omni-channel contact centre support services including voice (call centre – inbound/outbound), email and chat support, social media support and backend operations, etc. With 24*7 availability, we mold ourselves as per the business requirement of our clients. It just does not end with services, we also, along with our partners and in-house technology team, offer custom CRM development, ticket management system, dialer telephony systems, IVRS, process automation techniques and multi-lingual campaigns among others. We ensure that the main arbitrage remains the Quality and not the cost, while it comes as strong competitive advantage. Our focus industries include hospitality and travel, banking, insurance, FMCG, e-commerce, education, government institutes, logistics, and consumer electronics.

Be it tracking the purchase behavior of the customers, identifying the current market trends or be it building and measuring through strong NPS process (Voice of Customers), our omni-channel contact centre services and support covers it all. Our training processes ensure that the team does not follow repetitive scripted responses, instead converse in a way to build strong customer satisfaction and thus, loyalty. Our value proposition helps our clients to retain their customers and meet their strategic business goals. We aim to develop long lasting customer relationship and allow them to experience our clients’ brand, repetitively.

Our team of professionals make sure that they deliver project timely and with full credibility. They ensure that there is a complete integration between system and business process. Outsourcing this service from us will provide 24*7 customer care and better governance in this competitive market.

Our services range from

  • 24 * 7 Omni channel customer support.
  • Effective customer Retention, feedback measurement, Net Promoter Score (NPS).
  • Inbound and Outbound calls.
  • Email and live chat/Chabot support.
  • Order management
  • Billing Queries.
  • Product/Services support
  • Telemarketing, lead generation, tele sales
  • Automated business driven call campaigns, etc

Call us today for free consultation and pilot trials.